MY ORDER

I have not received an order confirmation
Please check your spam or junk folder to see if the email ended up there. During high-traffic periods on the website, order confirmation emails may delay. If you have not received your order confirmation the day after making a purchase, please contact our customer service here and we will resend it to you.

Can I change or cancel my order? 
No, once your order has been placed and confirmed, we can't cancel or modify it. Therefore, we kindly ask you to carefully review your order details before submitting it. This will help ensure that your order is accurate and meets your needs.

Is it possible to amend contact details or shipping address after I’ve placed my order?
No, we are not able to change your contact details or shipping address. Please contact the chosen shipping company for further assistance.

DELIVERY

What countries do you ship to?
We ship to Sweden, Norway, Denmark, Finland, Estonia, Latvia, Lithuania, Poland, Czechia, Germany, Austria, Belgium, Cyprus, Croatia, Netherlands, Portugal, Spain, Italy, Greece, Ireland & France.

How long will it take for my order to be delivered?
We have a delivery time of 1-7 business days in the Nordic region and 1-5 business days outside the Nordic region.

Please be aware that the specified delivery time is an estimate and may vary depending on external factors that ÀVORA and its delivery partner do not have control over.

Can I track my order?
When your package leaves the warehouse, you receive an email or a text with a tracking link through which you can track your package. You can also track your package here.

It says my order has been delivered, but I have not received it
Sometimes the link is updated a few days before the package arrives. If you have not received the package after the delivery time, you are welcome to contact our customer service and we will help you.

How much does shipping cost? 
Shipping costs vary depending on the delivery address and shipping method. Your shipping options and their respective costs will be visible during checkout.
We have free shipping on orders over;
- 2000 SEK
- 2000 NOK
- 1500 DKK
- 200 EUR

Which shipping methods do ÀVORA offer? 
We offer multiple couriers and shipping options. Please note that depending on where you're located, your selection may vary.

What happens if I don't collect my package? 
If you do not collect your package from your collection point, it will automatically be sent back to us after 7 days. We charge a fee of EUR 25 for unclaimed packages.

My package was damaged in transit, what should I do?
In case of a damaged package, don't accept the delivery and/or report the damage directly to your pickup location. Contact our customer service for further assistance if required.

PAYMENT & REFUNDS

What different payment methods can I choose from? 
The payment methods available through ÀVORA are:

• Klarna

• Visa

• Mastercard

• American Express

When will I receive my refund after returning a product and what is the process?
Upon receiving and processing your returned product, we will register your refund. The refund will be issued via the same payment method that you selected when placing the order.
We have a return process whitin approximately 14 days from receiving the return.

RETURNS

How do I return a product? 
ÀVORA offers a 14-day return period, which commences from the day you receive your package. To be eligible for a return, products must be unused and in good condition, with tags still attached, and in their original packaging.

For customers located in Sweden, all returns will be dispatched via Postnord, while for international customers, UPS will handle the return shipments. You'll be provided with a QR code that can be effortlessly scanned by your postal agent to generate shipping labels.

To make a return, please fill out the return form here. Once you have submitted the form, we will send shipping instructions to you by email.

Once we receive and approve your return, a refund will be issued to the original payment method. Please note that a return fee will be deducted from the refund.

How do I make a complaint?
To file a complaint, please complete the complaint form provided here. After submitting the form, you will receive instructions via email.

Depending on your preference, whether you opt for a replacement product or a refund, if your complaint is approved, we will either dispatch a new product or initiate a refund to your original payment method. Refunds will be processed using the same payment method. Kindly be aware that a return fee will be deducted from the refund amount.

Do you provide a refund for the shipping cost?
No, we do not offer refunds for shipping costs. The shipping fee charged at checkout includes the cost of shipping and handling by the transportation company. Therefore, these costs cannot be refunded.

Can I exchange a product or size?
Once you receive your product it is possible to exchange it to a new product or another size. Just follow the steps in our return process and place a new order for the item you desire instead.

PRODUCTS

How should I take care of my products?
On every product page, you will find a "Garment Care" tab providing detailed instructions on how to properly maintain your specific item.

How can I find out when a sold-out product is back in stock?
Select your desired size, enter your email address, and conclude by clicking "Notify Me." You will subsequently receive an email notification once the product is back in stock.

How do I choose the right size for my product?
To ensure you choose the right size for your product, each item features a "size guide" under the "details" section. This guide provides detailed information on measurements and fit, assisting you in making the size choice for your shape and style preferences.